Privacy Policy
This Privacy Policy explains how Fluency Forge handles personal data in connection with its website, course inquiries, screening, enrolment, and small-group language courses in Islamabad and online.
Data We Collect
We may collect identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment records, payment-related records, attendance information, lesson participation details, and technical data such as device, browser, and log information. Where users join online lessons, we may also process limited audio, video, and chat content needed to conduct the session and support course administration.
Sources of Data
We receive data when a user submits an inquiry, completes screening or enrolment steps, books a consultation, communicates with us by phone, email, or contact form, or participates in scheduled lessons and progress reviews. We may also collect certain technical data automatically when the website is accessed or when online learning tools are used.
Cookies We Use
We may use essential cookies to support site security and core functions, functional cookies to remember basic preferences, and analytics cookies to understand how the site is used. Cookie duration may be limited to a session or may continue for a longer period, depending on purpose.
Cookie Controls
Users may manage cookies through their browser controls and, where available, through on-site preference tools. Blocking some cookies may affect site functions such as form submission, session continuity, or saved preferences. Essential cookies may remain necessary for basic operation.
Contact Information
How We Use Data
We use personal data to respond to inquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons, support guided practice, review progress, process payments, maintain records, operate the website, improve service quality, and meet legal or accounting obligations.
Service Providers and Partners
We may share personal data with operational partners that help us host the website, manage communications, process payments, support online learning tools, or maintain records. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
Legal Disclosure
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the safety and security of users, staff, and systems. Any disclosure is limited to what is reasonably necessary for the stated purpose.
Your Rights
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion where retention is no longer required, or restriction of certain processing. Where a request cannot be fully granted, we will explain the reason in general terms.
How to Make a Request
To help us process a request, we may ask for information needed to verify identity and locate the relevant record. We will respond within a reasonable period and in accordance with applicable legal requirements.
Data Retention
We keep personal data only for as long as needed to manage inquiries, deliver courses, maintain records, resolve disputes, meet legal obligations, and support legitimate business administration. When data is no longer required, we delete it, anonymize it, or otherwise restrict it in line with our retention practices and applicable law.
Changes to This Policy
The updated version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other suitable communication channels.